Terms Of Service

Clients Responsibility

All clients must use their real information upon signing up for an account with HostKoala

If you are using any service under HostKoala on behalf on another party, please note that both of you are liable for any actions done on HostKoala services

HostKoala will contact you with the email address you have placed when you registered with HostKoala

It is your responsibility to respond to such emails, any lapsed or inability to receive such email is not HostKoalas responsibility

You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

User Content

You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services

HostKoala has no control over users content. We will never monitor user content, only files accesible to the world wide web, only in the situation where there has been an abuse complain.

HostKoala will never enter and view your personal content hosted on your website, unless given permission so, via a ticket in our client system

Prohibited Content

Any content, which violates the law of the server you are hosted on, will result in service suspension

This means, if you have a USA hosting account, you must abide the USA law, or risk being suspended for unlawful content

This means, if you have a UK hosting account, you must abide the UK law, or risk being suspended for unlawful content

This means, if you have a Luxembourg hosting account, you must abide the Luxembourg law, or risk being suspended for unlawful content

The current law in Luxembourg ignores all DMCA takedown requests

This however, still does not allow you to host illegal content against their laws, such as child pornography, and many more as stated in their law

Spam being sent out from ones account, whether intentional or due to outdated plugins/cms/scripts will result in an account suspension. This is to preserve our IPs from being blacklisted so customers can send legitimate mail without problems

Payment Agreement

Late payments will cause service interruption, accounts will be suspended

After a week of suspension, HostKoala has the rights to terminate the account with no backups

If you require additional time to pay, contact HostKoala to see what can be done

Any fraudalent use of credit cards, charge cards, paypal accounts, will result in service termination

Money Back Guarantee

Only your first purchase with HostKoala is eligible for a full refund

All refunds must be requested within 45 days of purchase date.

Refunds may take up to 7 business days to process

Uptime Guarantee

If services falls below 99.9% uptime, HostKoala will provide a half month refund.

HostKoala is not responsible for any lost of financial gain in case of downtime.

If service falls below 99% uptime, HostKoala will provide a full refund for that month.